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At Upgraded, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI platform, Chrome extension, and related services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our platform or use our services.

What information do we collect?

We collect information that you provide directly to us when you create an account, connect integrations, or use our AI services. This may include your name, email address, display name, avatar, bio, and any data you choose to share with our AI agents when they interact with your connected tools (e.g., Gmail, Attio, Slack).

When you connect third-party integrations, we receive and store tokens and metadata necessary to operate those connections. Data from your connected tools (emails, contacts, CRM records, etc.) is processed in order to provide our AI services. Each integration is subject to that provider's privacy policy and terms.

We also automatically collect certain information when you visit our website or use our platform, including your IP address, browser type, device information, and usage data. This helps us improve our services and provide a better experience.

AI and Large Language Model Processing

Our platform uses AI models provided by third parties, including OpenAI, Anthropic, and Google (Gemini). When you send messages, draft content, or request AI assistance, your prompts and relevant context are transmitted to these providers to generate responses. We do not use your content to train their models; we rely on their enterprise and API terms under which they do not train on customer data.

These providers process your data in accordance with their own privacy policies. Data retention by these providers varies; we encourage you to review their respective policies for details on how long they retain API inputs and outputs.

Third-Party Service Providers

We use trusted third parties to operate our platform. These include: Supabase (authentication and database), Stripe (payments), Composio and Unipile (integrations and messaging), PostHog and Vercel (analytics), Intercom and Warmly (customer engagement), and Attio (CRM, when integrated). We choose providers that implement appropriate safeguards for personal data. Each provider has its own privacy policy governing their processing.

How do we use your information?

We use the information we collect to provide, maintain, and improve our AI platform; to process your requests; to communicate with you about our services; to ensure the security of our platform; and to send product updates and marketing (where permitted). We do not sell your personal information, and we do not share your personal information for cross-context behavioral advertising.

Chrome Extension

Our Chrome extension may access form fields and page content on websites you visit when you use features such as form auto-fill. We use profile and context data you provide to suggest values for form fields. The extension only transmits data when you explicitly invoke it; we do not passively collect browsing history. You can uninstall the extension at any time to stop any data collection through it.

Referral Program

If you participate in our referral program, we may collect and use your name and email to track referrals and, where applicable, share referral links or attribution data with referred users. Participation is optional.

Do we use cookies and other tracking technologies?

Yes, we use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences and understand how you use our platform. We also use analytics tools (e.g., PostHog, Vercel Analytics) to improve our product. You can control cookie settings through your browser.

How long do we keep your information?

We retain your information for as long as your account is active or as needed to provide you with our services. After account closure, we may retain certain data for a limited period to comply with legal obligations, resolve disputes, enforce our agreements, and prevent fraud. You may request deletion of your data; we will process such requests in accordance with applicable law.

How do we keep your information safe?

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments. We are committed to maintaining the confidentiality and integrity of your information.

International Data Transfers

We are based in the United States. If you access our services from outside the U.S., your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using our services, you consent to such transfers. Where required by law (e.g., GDPR), we use appropriate safeguards such as standard contractual clauses to protect your data.

Children's Privacy

Our services are not intended for individuals under 13 years of age (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it promptly.

What are your privacy rights?

Depending on your location, you may have the right to access, correct, delete, or port your personal information. You may also have the right to object to or restrict certain processing of your data. Residents of the European Economic Area have additional rights under the GDPR. California residents have rights under the CCPA, including the right to know what we collect, the right to delete, and the right to non-discrimination. We do not sell or share personal information for cross-context behavioral advertising. Contact us to exercise these rights.

Data Portability

You may request a copy of your personal data in a portable format. We will provide the data in a structured, commonly used format where technically feasible and in accordance with applicable law.

How can you contact us about this policy?

If you have questions about this Privacy Policy or our data practices, please contact us:

By email at success@getupgraded.ai
Through our contact form at getupgraded.ai/demo